Freshdesk

The Freshdesk mobile app: Your on-the-go customer support powerhouse! Liberate yourself from your desk and delight your customers with the Freshdesk Android app. Effortlessly manage customer inquiries across multiple channels, responding directly from your phone. Freshdesk, the leading online customer support software from Freshworks Inc., seamlessly integrates email, phone, chat, Facebook, Twitter, and your website. Access all tickets, prioritize urgent issues, assign agents, update ticket statuses, automate routine tasks with a single click, delete tickets, block spam, track time spent on each ticket, and receive instant push notifications. Download now and deliver exceptional customer service anytime, anywhere.

Key App Features:

• At-a-Glance Dashboard: Quickly review all accessible tickets for a comprehensive view of customer needs and issues.
• Prioritized Support: Prioritize urgent tickets using filters for efficient management of high-priority concerns.
• Streamlined Support Management: Efficiently manage your support workflow by setting priorities, assigning agents, and changing ticket statuses.
• One-Click Automations: Streamline repetitive tasks with one-click automations, ensuring swift and effortless responses.
• Effective Ticket Handling: Remove tickets and block spam directly from your phone, maintaining a clean and efficient helpdesk.
• Precise Time Tracking: Accurately track time spent on each ticket to analyze agent performance and optimize response times.

In Conclusion:

The Freshdesk Android app provides a suite of powerful features for delivering exceptional customer service on the go. Manage inquiries across various channels, prioritize tickets, automate processes, efficiently manage support, and track time spent – all contributing to prompt and effective customer support. Enhance your customer support and boost satisfaction with the Freshdesk app.

Freshdesk Screenshots